(917) 975-4647 anne@ecommphotos.com
WHAT CAN I EXPECT WHEN ORDERING FROM ECOMMPHOTOS?

Product Preparation including steaming garments, stuffing handbags, cleaning smudges, minor assembly, careful handling

Photo Editing to remove dust, minor scratches (additional retouching for additional fee)

Online Delivery: jpeg, png or other as specified

Royalty Free unlimited use license

WHAT KINDS OF PRODUCTS CAN I SUBMIT? ARE THERE SIZE LIMITATIONS?

We shoot all size products from jewelry to motorcycles. Anything larger than a tabletop item (something that can fit on a photographic tabletop setup) requires customized pricing and can be discussed on an individual basis. Simply fill out the contact form, shoot us an email or call us.

HOW DO I VIEW MY PHOTOS BEFORE DOWNLOADING?

When your product photos are ready, you will be sent a link to a private online gallery where you can view the images. Only once you have approved the images do they become available for download. The images are then available as full resolution files (for printing) or low resolution jpegs (for the web).

HOW DO I RECEIVE MY IMAGE(S)?

Completed photos are delivered via our private image hosting server. When your image(s) are ready, you will receive a unique link and password. Simply login to view, make comments if necessary for revisions, approve and download your high resolution images. We store your images on our server for future viewing for 60 days and download at no additional charge.

HOW LONG DOES IT TAKE TO GET MY IMAGES?

The image files that we send are large enough for most print uses and more than large enough for all web uses. The files are at least 20.6mb tifs or larger (that is an 8”x10” at 300 dpi or 2400 px x 3000 px). The files you receive can be downloaded, retouched and resized to suit your needs. A full resolution tif is no smaller than 3000 px on any side at 300 dpi. An Amazon web-ready jpeg is 2000 px x 2000 px square at 72dpi.

WHAT IF I WOULD LIKE TO RE-SHOOT OR RE-DO AN IMAGE(S)?

One revision is included in the pricing. Additional revisions are priced on an order by order basis. If you have clearly expressed how to photograph your product and your images do not reflect that intention, we will redo them for free. If you change your mind or want something different than what you originally chose, you will need to purchase a reshoot. We use the Customer Shotlist to communicate with you clearly in an effort to guarantee satisfaction.

WHAT IF I AM UNHAPPY WITH MY IMAGE(S)?

It’s simple: If you do not like your images, you do not need to approve them or purchase them. Payment is made only on images that you would like to purchase. 

ARE THERE ANY RESTRICTIONS ON IMAGE USAGE AND LICENSING?

The photographs are licensed to you on a royalty free basis. You are allowed to use them as many times as you like, anywhere, without ever paying a royalty to us for their use. They may be used in all forms of media for an unlimited amount of time anywhere in the world by the company or person who purchases the images. We do retain the copyrights for delivered images which means that you may not sell them to any third party without prior written permission. And, we retain the rights to all imagery, including the rights to publish and share them with no restrictions, including for advertising purposes.

CAN YOU SHOOT MY PRODUCT ON A LIVE MODEL?

Yes, we can. We use professional modeling agencies to retain models of all types and ages. We also use partial models (no faces) for a lesser fee. Pricing can be obtained by filling out the Inquiry Form online.

HOW DO I SHIP MY PRODUCT TO AND FROM ECOMMPHOTOS?

After you have placed your order, you will receive detailed shipping instructions. You are responsible for both inbound and outbound shipping costs. Once we have received your product(s), you will receive a confirmation of product receipt email. Sit back, relax and wait for your images to arrive.

Return shipping requires a pre-paid UPS, FedEx or DHL label that can be included in the shipment or shared via email.

Please do not send products without placing an order. Return shipping is limited to domestic US addresses. 

WHAT SORTS/AMOUNT OF RETOUCHING ARE INCLUDED AND EXCLUDED?

Included in pricing: Basic Retouching- images are carefully color matched to the product, retouched for minor dust and minor scratches and skewed to be straight on. Contact shadows are maintained and reflections are gradated to white no more than 25% below the product.

Special retouching is priced on a case by case basis and can be obtained by filling out the Inquiry Form online.

DO YOU SHOOT FOOD?

Yes! We are able to shoot certain types of food products. Please Contact Us to discuss the details.